to improve the quality of our services, to facilitate access and navigation on our website and to analyze our performance.
When you first use our website, you will be informed that we use cookies on the web. You can disable cookies at any time. However, this option may reduce the quality of your experience on our website.
Ugocycle Inc. may resort to the use of "CAPTCHA" tests using question-and-answer authentication methods in order to restrict access to certain web pages or sections of the website and control access thereto. Analysis services (eg: Google Analytics) may be used to enhance the performance of our web site and to collect information whenever a user accesses or browses our web page.
The information or data collected through the use of cookies cannot be used to identify a specific user.
This information may include, among other things, IP addresses, identification of the electronic devices used to access the website, your operating systems, data on the pages consulted, the times and dates of consultations, the pages consulted previously, the centers of interest and the user's behavior on the web page.
- Redirection to other sites
Ugocycle Inc. hereby notifies you that this policy applies only to your use of our website. This policy does not apply to other websites that may be available through our website. Ugocycle Inc. is not responsible for these sites and cannot protect their content, access to them or any information you may transmit to them. Any personal information transmitted to other websites is subject to their policies. We invite you to read their policies.
- Updating this policy
Certain transactions may require the transmission of additional information, such as the payer's identity and full contact details, credit card number, card verification code and expiry date.
In the case of items purchased and delivered, a delivery address will also be requested by the company.
The above information is collected on a voluntary basis. The user chooses to transmit it to our company.
Ugocycle Inc. collects on the web only the personal information described above that is necessary to provide customer services and strictly for the purposes for which it is collected. No other use of the information is permitted by the company, except with your consent or as required by law.
As more fully described in Section 10 of this Privacy Policy, certain personal information may also be collected automatically on our website.
- Use and disclosure of personal information
Company employees and administrators will have access to personal information transmitted over the web.
Personal information voluntarily submitted is retained for the duration of the business relationship with the customer or for the purpose of processing correspondence sent via our website. When files are archived, access to digital or paper files that may contain personal information is limited to authorized personnel only.
When a sale is made to a customer, the minimum information required to identify the customer (surname, first name, address, e-mail address, telephone number, details of purchases made) is kept on computer for a reasonable length of time to enable the application of warranties, where applicable, or to enable us to follow up with the customer regarding maintenance and other products compatible with previous purchases.
Data transmitted on the web will be kept for internal use, but will be destroyed on the web within a reasonable period of time to ensure the confidentiality of our web site users.
- Reasons for collecting personal information
Ugocycle Inc. uses personal information as agreed at the time of collection or as required by law or regulation. Personal information collected on our website is used for the following purposes:
- Create and update customer files;
- Provide the services requested by the user, process correspondence, including requests for quotations;
- Ensure administrative follow-up, warranty follow-up and after-sales service;
- To optimize our services by informing users of new products and services that may be offered;
- Enable employees to follow up on previous purchases internally, so as to be able to advise customers appropriately on future maintenance or purchases;
- Make remote or online purchases;
- Any other use to which you have consented;
- Disclosure of personal information.
Ugocycle Inc. will not forward any information voluntarily submitted or automatically collected via this web site to any third party unless delivery is required as part of the order. In this case, our company deals with various carriers depending on the type of delivery required.
As provided by law, our company may be required to disclose personal information pursuant to an order of a court of law or administrative tribunal, of a body duly authorized by law or in the cases provided for by the law and regulations in force.
- Your consent
Ugocycle Inc. does not collect any personal information from you without your consent, subject to the exceptions provided by law. Also, our company collects only the personal information required to perform the services to be rendered.
At any time, at the time of collection of personal information, you have the right to refuse to communicate any personal information to us, subject to the exceptions provided for by law. In addition, at any time and upon reasonable notice, you have the right to withdraw your consent to the collection, disclosure and transmission of personal information. However, this may prevent Ugocycle Inc. to offer you certain services or may limit their scope.
In some cases, Ugocycle Inc. may, for secondary purposes, request your consent for invitations to events, the sending of service or product promotions, etc. You may withdraw your consent at any time without affecting the services rendered by our company.
- Security measures put in place for the conservation of for further information:
Ugocycle Inc. retains personal information only as long as necessary for the fulfillment of the purposes set out in this policy. The nature of the service is taken into account in the retention period.
Our company is committed to respecting the legal standards for the protection of personal information, both when collecting information and when transmitting it to a third party for the execution of a mandate. The data transmitted by users will be destroyed on the web at reasonable intervals in order to preserve the confidential nature of the data transmitted.
Ugocycle Inc. maintains a service to prevent incidents related to confidentiality.
- Department responsible for the protection of personal information
To ensure the security and confidentiality of personal information, our company has a Privacy Officer. The role of the Privacy Officer is to oversee and supervise the management of personal information, to establish and maintain internal policies and applicable procedures, and to manage any potential incidents involving personal information. The contact details for the person in charge are as follows:
Name: Hugo Deligny
Phone number : 514-400-7426
Email address : hugo.deligny@ugocycle.com
- User rights
You may request access to your personal information at any time. You may request that it be amended or deleted. You have the right to withdraw or confirm your consent, to restrict the use of your information or to obtain a copy of it. You may exercise any of your rights under the Law.
To exercise your rights, please send a written request to the Privacy Officer at the address indicated in paragraph 8 of this policy.
- Managing cookies
Ugocycle Inc. may resort to the use of cookies. Cookies, or more commonly known as cookies are files used to store data about your interactions on our website.
Cookies are used for analytical purposes in order to determine your preferences regarding the way you browse our website (e.g. language, province, country), to compile data on the number of users visiting our website, to
to improve the quality of our services, to facilitate access and navigation on our website and to analyze our performance.
When you first use our website, you will be informed that we use cookies on the web. You can disable cookies at any time. However, this option may reduce the quality of your experience on our website.
Ugocycle Inc. may resort to the use of "CAPTCHA" tests using question-and-answer authentication methods in order to restrict access to certain web pages or sections of the website and control access thereto. Analysis services (eg: Google Analytics) may be used to enhance the performance of our web site and to collect information whenever a user accesses or browses our web page.
The information or data collected through the use of cookies cannot be used to identify a specific user.
This information may include, among other things, IP addresses, identification of the electronic devices used to access the website, your operating systems, data on the pages consulted, the times and dates of consultations, the pages consulted previously, the centers of interest and the user's behavior on the web page.
- Redirection to other sites
Ugocycle Inc. hereby notifies you that this policy applies only to your use of our website. This policy does not apply to other websites that may be available through our website. Ugocycle Inc. is not responsible for these sites and cannot protect their content, access to them or any information you may transmit to them. Any personal information transmitted to other websites is subject to their policies. We invite you to read their policies.
- Updating this policy
To comply with current laws and regulations, Ugocycle Inc. may update this policy. Please note that you may be notified of any changes to this policy. At all times, this policy is available on our website and we invite you to consult it regularly.
- Communication
If you have any questions about this policy, please contact the Privacy Officer as described in paragraph 8.